250-362-9040 | Fax: 1-844-444-0603 | Clinic Hours: Mon - Fri, 9am - 4:30pm

We are  dedicated to providing the highest quality, comprehensive, accessible, patient-focused medical care through an evidence-based, caring, and collaborative approach.

Please note, we are not a walk-in clinic.

 

Patients Looking for a Primary Care Provider

Patients should register on the Kootenay Boundary’s Health Connect Registry. This is a new region-wide service to help patients find a family practitioner. You can self-register at kbhcr.ca

PROVIDER UPDATE

January 26, 2024

Dr. Hamilton Leaving Practice

Dr. Hamilton has accepted a position as a Hospital Physician at the Kootenay Boundary
Regional Hospital in Trail. This hospital service is critically understaffed at this time and
in this role, Dr. Hamilton will be able to care for the sickest patients in our community.
This has been a difficult decision for him but he feels that this hospital position will allow
him to add the most value to our community in part because our clinic has two other
providers who have the capacity to take over medical care for his patients.
Patients of Dr. Hamilton will have the choice of moving to either Nurse Practitioner
Tessa Hamilton or Dr. Netana Machacek Unfortunately, due to long wait times for
appointments, none of our other providers have the capacity to take on new patients at
this time.
All Dr. Hamilton’s patient should have received an email informing them of this
transition. If you are a patient of Dr. Hamilton’s and have not received any
communication, please contact the clinic directly.
Dr. Hamilton will be staying on at the Monashee Medical Clinic in a part-time capacity
until mid-June to support the transition of his patients to Nurse Practitioner Tessa
Hamilton and Dr. Netana Machacek.

October 1, 2023

Warm Welcome To Our New Practitioner

We are very excited to welcome Dr. Netana Machacek as our newest addition to our team of Primary Health Care providers. Curious who she is? Read her bio here

Clinic Now Open on Fridays

As of October, the clinic will be open on Fridays from 9.00 am to 4.30 pm. You can book your appointment here or call the clinic at +1 250 362 9040.

Online booking for Locums is now available

Does your own Health Care Provider not have the availability you are looking for? Check the Locum schedule instead! We have regular Locums in the clinic to help our Health Care Providers manage their patient load.

Click on Log In / Book Online at the top of the screen and login to Monashee Patient Portal to book an appointment.

Click here for Step-by-step instructions for online booking

 

Information For Patients

COVID-19 Protocols
  • While virtual appointments are still encouraged due to the recent increase in COVID cases, patients can now request an in person appointment if need-be, providing they do not have COVID symptoms.
  • If you are feeling unwell with any of the following symptoms: fever, cough, difficulty breathing, loss of taste and/or smell, muscle aches, fatigue, headache, sore throat or runny nose please call us so we can make arrangements to see you while keeping everyone safe. Use the self-assessment tool.
  • If you have been in contact with a positive case we ask that you let us know prior to any in-office visits so we can make appropriate arrangements
  • For general questions you can also call 1-888-COVID-19 or text 604-630-0300 or HealthLink BC at 811 anytime. Visit http://www.bccdc.ca for guidance and information regarding COVID-19.
  • If you have symptoms and need to be tested for Covid book online.
  • If you have been tested and are waiting for results, call 1-833-707-2792
Lab Booking

Location and Hours

  • Downtown Lab – 1101 Dewdney Ave, Trail: Mon-Fri 8am-5pm
  • Rossland Lab (Associate Med. Clinic – 1973 Columbia Avenue): Thursday (every 3-4 weeks) 8am-2pm
  • Two ways to book appointments
    1. Call 1-844-870-4756 (8am – 5pm) and let them know if you want Trail Lab or Rossland Lab
    2. Book online: www.labonlinebooking.ca
Appointment Information
Booking an appointment
  • Please call 250 362 9040 to book an appointment with your family doctor.
What to expect and how to prepare for your appointment
  • Only medical masks are an acceptable face covering in the clinic. A medical mask will be provided to you if you do not have one of your own as cloth or home made masks are not acceptable. 
Confidentiality and Privacy
  • All of our staff have signed confidentiality agreements and we are dedicated to ensuring patient privacy and confidentiality. We cannot guarantee the privacy of anything sent to us by email so we recommend you contact the office by phone for all inquiries.
Missed appointments/cancellations
  • Cancellations require a minimum of 24 hours notice. There will be a missed appointment fee of $50 for phone or in-person visits if we do not have 24 hours notice.
Prescription Refills
  • We encourage patients to book appointments for prescription refills at least 3-4 weeks prior to need.
Chaperones & Support
  • You are welcome to bring a support person to your appointment. If you would like a chaperone to be present at an appointment, please ask the staff and we will be happy to assist you.
Medical Education
  • We are a medical teaching site which means there will occasionally be residents and students at our clinic. While we encourage you to allow these professionals to assist you in care, please talk with your primary care provider or our staff if you have any questions or concerns.
Prescription Refills

We encourage patients to book appointments for prescription refills at least 3-4 weeks prior to need.

Please Be Kind & Patient

Please be kind and patient, our front staff are trained to help patients and we make every effort to make your experience pleasant and comfortable. Please note that we are completely supportive of our staff and neither the physicians nor management will tolerate any rude or aggressive behavior.

For a full copy of our Zero Tolerance Policy click here

Our Clinic

Hours:
Mon – Thu, 9am – 4:30pm
Closed Fri-Sat-Sun & Statutory Holidays

2067b Columbia Ave,
PO Box 700, Rossland, BC, VOG 1YO

Phone: 250 362 9040
Fax: 1-844-444-0603

Where To Find Us