BOOKING AN APPOINTMENT

• Call 250-362-9040 to book an appointment with your family doctor.
• Book an appointment online via the orange “LOG IN/BOOK ONLINE” button in the navigation menu at the top of this page (or click here >).
• Book an appointment through the Telus CHR Connect App (learn how to get access >).

WHAT TO EXPECT AND HOW TO PREPARE FOR YOUR APPOINTMENT

• Only medical masks are an acceptable face covering in the clinic. A medical mask will be provided to you if you do not have one of your own as cloth or home made masks are not acceptable. 

CONFIDENTIALITY AND PRIVACY

• All of our staff have signed confidentiality agreements and we are dedicated to ensuring patient privacy and confidentiality. We cannot guarantee the privacy of anything sent to us by email so we recommend you contact the office by phone for all inquiries.

MISSED APPOINTMENTS/CANCELLATIONS

• Cancellations require a minimum of 24 hours notice. There will be a missed appointment fee of $50 for phone or in-person visits if we do not have 24 hours notice.

PRESCRIPTION REFILLS

• We encourage patients to book appointments for prescription refills at least 3-4 weeks prior to need.

CHAPERONES AND SUPPORT

• You are welcome to bring a support person to your appointment. If you would like a chaperone to be present at an appointment, please ask the staff and we will be happy to assist you.

MEDICAL EDUCATION

• We are a medical teaching site which means there will occasionally be residents and students at our clinic. While we encourage you to allow these professionals to assist you in care, please talk with your primary care provider or our staff if you have any questions or concerns.

ASSOCIATE MEDICAL CLINIC

Thursdays 8:20am – 1:00pm
1973 Columbia Ave, Rossland BC

• Book Online: www.labonlinebooking.ca >
  
• Call Centre: 1-844-870-4756 (Press 1)
  Mon – Fri 7.00am – 7.00pm
  Sat – Sun 8:00am – 4:00pm

LIFE LABS — WANETA PLAZA

Mon – Fri 7:00am – 3:00pm
#235-8100 Hwy 3B, Trail BC

• Online Booking ONLY
  Book Online: www.lifelabs.com >
  Click “Book a Lab Visit”

We encourage patients to book appointments for prescription refills at least 3-4 weeks prior to need.

LOOKING FOR A DOCTOR’S APPOINTMENT, BUT YOU ARE NOT A PATIENT OF MONASHEE MEDICAL CLINIC?

There are a couple resources available in the area for you to contact:

CASTLEGAR URGENT & PRIMARY CARE CENTRE >

The Castlegar UPCC takes appointments for non-life-threatening illnesses or injuries such as:

• Minor pain including sore throats, wound checks and dressings, and suture removal
• Assessment and short-term treatment for joint pain and injuries that limit movements
• Minor fevers, infections and upset stomach
• Sexual health information and testing
• Short-term mental health including anxiety and mild to moderate depression

The centre is located in the Castlegar & District Community Health Centre. Appointments MUST be booked in advance and patients have to present in Castlegar.

Accessible to:
Anyone in the Kootenay Boundary region (both attached and unattached patients)

Booking an appointment:
Call 250-304-1289 for all services. Based on your care needs, care could be with a nurse practitioner, registered nurse, social worker, or physiotherapist.

KB ACCESS CLINIC > 

The KB Access Clinic is a medical clinic that offers primary care, as needed & by appointment. Virtual visits are available to patients across the region, with in-person appointments now open in Nelson – and plans to expand to Castlegar & Trail. Patients MUST book an appointment to see a health care provider, they are NOT a walk-in clinic. Your appointment will be with the health care provider on shift that day & they will focus on your top health concern.

Accessible to:

• Patients who DO NOT have a family doctor or nurse practitioner, AND
• Patients who LIVE in the Kootenay Boundary region of BC (includes the West Kootenay & Boundary communities of Nelson, Castlegar, Trail, Grand Forks, Rossland, Salmo, Slocan, Nakusp, New Denver, Christina Lake, East Shore, Fruitvale, Greenwood, Kaslo, Midway, Rock Creek & all rural areas).

Booking an appointment:
Call 778-508-3122, or visit kbaccess.ca > to book online.

PHARMACY SERVICES IN BC >

In addition to consulting on and dispensing prescriptions, pharmacists can: 

• Assess and treat 21 minor ailments, including:
• • Acne (mild)
  • Allergies and hay fever 
  • Canker sores (oral ulcers)
  • Cold sores
  • Fungal infections
  • Headaches
  • Heartburn (acid reflux/GERD)
  • Hemorrhoids
  • Hives and itching, including from bug bites (urticaria)
  • Impetigo
  • Menstrual pain
  • Nicotine dependence
  • Pink eye (conjunctivitis)
  • Pinworms or threadworms
  • Shingles
  • Skin rash (dermatitis)
  • Sprains and strains (musculoskeletal pain)
  • Thrush (oral fungal infection)
  • Upset stomach (indigestion)
  • Urinary tract infections (UTIs)
  • Yeast infection (vaginal candidiasis)
• Prescribe and dispense contraceptives (birth control).
• Renew or change some prescriptions or provide you with an emergency supply.
• Administer immunizations and drugs by injection
• Help you understand and manage your medications as well as other over-the-counter products.
• Make recommendations for you to see another health care professional for further assessment.

Booking an appointment:
Book online via bookapharmacist.gov.bc.ca/minorail/s/. You can also visit a pharmacy to access this service without an appointment (services offered and pharmacist availability may vary by location).

Please be kind and patient, our front staff are trained to help patients and we make every effort to make your experience pleasant and comfortable. Please note that we are completely supportive of our staff and neither the physicians nor management will tolerate any rude or aggressive behavior.

For a full copy of our Zero Tolerance Policy click here >

• While virtual appointments are still encouraged due to the recent increase in COVID cases, patients can now request an in person appointment if need-be, providing they do not have COVID symptoms.
• If you are feeling unwell with any of the following symptoms: fever, cough, difficulty breathing, loss of taste and/or smell, muscle aches, fatigue, headache, sore throat or runny nose please call us so we can make arrangements to see you while keeping everyone safe. Use the self-assessment tool.
• If you have been in contact with a positive case we ask that you let us know prior to any in-office visits so we can make appropriate arrangements
• For general questions you can also call 1-888-COVID-19 or text 604-630-0300 or HealthLink BC at 811 anytime. Visit http://www.bccdc.ca for guidance and information regarding COVID-19.
• If you have symptoms and need to be tested for Covid book online.
• If you have been tested and are waiting for results, call 1-833-707-2792